Service Terms and Conditions

Age Restriction & Child Policy:

Minimum age: Only Adult size bicycles are available. Management retains the right to refuse anyone whom they feel is unsuitable for the activity, for any reason.
Maximum age: There is no maximum age limit.
Children pay full price.

Inclusions:
Bicycle rental and guided tour
Helmets

Exclusions:
Food & Drinks
Gratuities (Optional)
Transfers to / from The Lookout Café (These can be booked with Wild Horizons at a nominal extra charge)

Reconfirmations
All clients must be advised that they are to re‐confirm their bookings with the Wild Horizons Office in town on their day of arrival. Our offices are open from 07h30 to 19h00 every day, including public holidays. (Tel: +263 213 2842013‐4)

Travel Insurance
Clients are required to have personal travel insurance on our trips. This insurance should include cover in respect of, but not limited to, the following eventualities:

Compulsory Cover must include:
• Emergency evacuation expenses
• Medical expenses
• Repatriation expenses

Recommended Insurance:
• Cancellation or curtailment of trip
• Damage/theft/loss of personal luggage, money and goods

Insurance & Medical Air Rescue Service
All guests are covered by Medical Air Rescue Service (M.A.R.S)
The company and its agents, act only as agents of the company or persons making the safari in all matters relating to accommodation, touring and transport whether by road, raft, canoe, high wire or by any other means. The company shall not be liable for death, injury, delay, loss or damage arising from any cause and in any manner whatsoever.
Liability to passengers carried in any vehicle, or vessel owned by the companies governed by the laws of the country in which such safaris take place, and all claims are subject to the jurisdiction of the courts of the country in which the cause of action arises.

The company or its sub‐contractors reserves the right to refuse to accept, or retain any persons on a tour or safari, at any time should such a person’s physical or mental health and condition impede the operation of the safari or the welfare and the enjoyment of other tour passengers. Equitable refunds in such cases may be made.

Cancellation Fees
· Cancellation more than 60 days before date of travel – no charge
· Cancellation between 30 and 60 days before date of travel – 20% cancellation fees
· Cancellation between 30 days before date of travel – 50% cancellation fees
· Cancellation within 7 days before date of travel – 80% cancellation fees
· Cancellation within 24 hours or No Show – 100% cancellation fees